Frequently asked questions about our refrigerated packaging
At Cooled Solutions, we understand that good packaging is essential for preserving temperature-sensitive products during shipment. Therefore, below we answer the most frequently asked questions about our products, applications and service. Is your question not among them? Then feel free to contact us.
1. Which refrigerated packaging do I need for my shipment?
It depends on the size of your shipment, the desired temperature and the duration of transport. For smaller shipments, cooling bags or cooling envelopes are often used. Insulated boxes (such as EPS or tempex) are suitable for boxes containing loose products. Thermal sleeves are used for pallets and larger packages, especially for air freight. Our specialists will be happy to advise you on the right combination of packaging and cooling elements.
2. Is your packaging reusable?
Most of our packaging is designed for single-use, especially for refrigerated shipping and air cargo. This includes thermal sleeves, cooling bags and gel packs. For specific applications, we are happy to think along with you about alternative solutions.
3. What is the delivery time of your products?
Many of our products are direct available from stock. Orders are usually delivered within 1-2 working days.
4. Do you also make customised packaging?
Yes, we also supply tailor-made refrigerated packaging. This can include customised insulation boxes, thermal sleeves or specific combinations of packaging and refrigerants.
5. What is the difference between EPS, Styrofoam and Styrofoam?
EPS, tempex and Styrofoam are different names for the same insulation material: expanded polystyrene. It is often used in insulation boxes because of its good thermal properties.
6. Is your packaging suitable for medical applications?
Yes, our refrigerated packaging, thermal sleeves and gel packs are widely used for medical and pharmaceutical applications. We supply only the packaging, not the contents or the shipping service.
7. What is the minimum purchase quantity?
The minimum purchase varies per product and is stated with each product in the webshop.
8. Can you also supply cooling elements or gel packs?
Yes, we supply various cooling elements and gel packs used in combination with insulation boxes, cooling bags and other refrigerated packaging.
9. How long do my products stay chilled in your packaging?
This depends on the type of packaging, the insulation chosen, the amount of refrigerant and the outside temperature. For reliable advice, please contact with us.
10. Is your packaging suitable for air freight?
Yes, particularly our thermal sleeves and insulating solutions are widely used in air cargo of temperature-sensitive goods.
11. What is the difference between an insulation cover and a cooling bag?
A insulation cover is mainly used for larger shipments such as pallets. A cooling bag is suitable for smaller packages or boxes that need extra thermal protection.
12. Can you pack or ship pallets?
No, we are not a logistics service provider. We only supply the packaging that allows you to pack and ship your products yourself.
13. Can I request a quote for larger quantities?
Yes, for larger volumes or specific applications you can always contact contact us for a tailor-made quote.
14. Is your packaging food safe?
Our refrigerated packaging, insulating materials and cooling bags are suitable for food contact unless otherwise stated with the product.
15. Do you have any sustainable alternatives?
Yes, we also offer sustainable refrigerated packaging and alternatives to traditional insulation materials.
16. Can I test your packaging for my application?
Upon request, we can provide test packs so that you can assess whether the chosen solution is suitable for your application.
17. Are your products produced in the Netherlands?
Many of our products are produced in the Netherlands or within Europe. This ensures short delivery times and consistent quality.
18. Is your insulation material resistant to moisture?
Yes, our insulation materials, thermal sleeves and refrigerated packaging are resistant to condensation and moisture and therefore suitable for refrigerated shipping.
19. What are the shipping costs?
Shipping costs are calculated automatically during checkout and depend on the delivery address and order volume.
20. Do you offer advice on choosing the right packaging?
Yes, our specialists will be happy to help you choose the right refrigeration packaging, insulation or refrigerant. Get in touch for personal advice.
Need help choosing the right packaging?
Our specialists are at your service with personal advice. Feel free to contact us via the form or call us directly. We will be happy to help you find a suitable solution for your situation.
Specialists in refrigerated shipping
At Cooled Solutions, you will receive expert and personal advice. Our packaging specialists will be happy to help you choose the right refrigerated packaging, such as EPS boxes, cooling bags, ecological packaging, ice packs and thermowraps. We are at your service from Monday to Friday. Contact us and experience our quality and service for yourself.